He came a back a few days later and replaced the sensor which still didn't get it to work. Ecobee started right up and controls the A/C just fine. Installed mine in a new place last night and woke up to a chilly room. The HVAC guy I used has tried to clean the furnace's heat sensor. Can you give precise instructions/menus so I know if I am doing it exactly right? An ecobee home learns and adapts based on your needs, behaviors and preferences, offering comfort when you're there, and peace of mind when you're away. Then select HVAC. A subreddit for ecobee and all their smart home products. Time of Use can save you money by intelligently precooling or preheating your home at times of day when electricity is less expensive while reducing heating or cooling when electricity is costlier. I'm gonna try pulling it off the wall, waiting a minute and then put it back on to restart it. I double checked wiring and it is all as I left it. New comments cannot be posted and votes cannot be cast. Just installed Ecobee3 lite.... all seems to be wired correctly according to instructions. If you have a heat pump with auxiliary heating, when the outdoor temperature drops below this value, the ecobee will engage your aux heat and rely on aux heat to heat your home. The A/C ran fine all summer, but now the heat is not working properly. This solved my problem immediately. Did you ever find a fix for this? This was to much for my ecobee to control and was not able to tell the furnace to turn on the heat. When the furnace finally turned on, it blew hot air. By using our Services or clicking I agree, you agree to our use of cookies. Right now, I have: R wire -> ecobee Rc and Rh via jumper. Your Ecobee thermostat calls heat from your furnace, so if the furnace doesn’t have power, there will be no heat. One of those settings is the control for the fan, the default setting is for the ecobee to control the fan for energy efficiency. Out of the box, the Ecobee does one thing very, very wrong. I checked my furnace and the ecobee was calling for heat, the fan would turn on, and the glow plug was turning on, but no burner lite. We’ve discovered that the Ecobee3 and a recent Ecobee4 have a default setting for heat pumps that can seriously increase your utility bills and decrease your system’s performance. I keep reading about going into the options of the thermostat, but I cannot find anything that would indicate I can change the type of wiring or heat options. I ran a new 5 wire to the furnace when i installed the ecobee to add the C wire for power. Go into the settings on the actual thermostat and make sure all the wires are recognized. The ecobee mobile app is simply an extension of this experience. Had to use the power extender kit due to no C wire. I have an Ecobee4 installed with a 12 year old Armana furnace and I experienced the same problem. Press J to jump to the feed. Ecobee screen (no option for heat): https://1drv.ms/i/s!AqQQkXj8ebKshsdeR8ZZ0PlPZPStLg, Old thermostat wiring: https://1drv.ms/i/s!AqQQkXj8ebKshscudT4TxRsP_wy-xg, Ecobee wiring: https://1drv.ms/i/s!AqQQkXj8ebKshscltGyvfjemTaJKpQ, PEK wiring inside air handler: https://1drv.ms/i/s!AqQQkXj8ebKshscnKXdb7TVJ7OGm9g. Hello, i have an ecobee3 that i installed over the summer and had no issues with it running my AC over the summer. What ended up fixing my issue had nothing to do with my furnace or wiring. While on this system mode, the ecobee will display two set points—one for heating and one for cooling. Right now, I have: R wire -> ecobee Rc and Rh via jumper. New comments cannot be posted and votes cannot be cast. Thanks! Getting frustrating. How in the world is that not in the ecobee support team’s troubleshooting checklist? So this is the question everyone asked me. (Note: when doing my humidifier work, I never touched the Ecobee wiring). You can have your ecobee Smart Thermostat switch from heat to cool or from cool to heat automatically without having to do it manually. There isn’t an “on” option. If you’re receiving many “Aux heat running” alerts, you may want to adjust this setting (after confirming with your heat pump manufacturer the lowest temperature your heat pump can safely function at). I turned off Heat on the Ecobee. I don't have a W wire connected so wasn't able to alter fan settings to furnace from the thermostat. I then went to Main Menu > Settings> Installation Settings > Equipment > Furnace > Fan Control in Heat Mode > HVAC. I tried “auto”, but it stayed off. Ecobee Inc. of Toronto, Canada, sells a range of Wi-Fi enabled thermostats, principally in the Americas. I believe this is what is referred to has a heat pump system. Try switching the breaker for the furnace power to see if that restores power. “No keypads,” ‘No keypads.’ appears in forest green writing on a light blue background. After you set up the ecobee, you need to go through an equipment setup to confirm the correct wiring and equipment is linked to the ecobee. See if that does anything. ecobee Power Extender Kit ships with every ecobee thermostat and makes it easy to make up for a missing C-wire It’s small, easy to install, and ships with every ecobee from the ultra deluxe Alexa-built-right-in ecobee4 down to the “budget” option, the ecobee3 lite (which sacrifices nothing other than built-in Alexa and room sensors, which you can still buy and add later). W wire -> ecobee W terminal When I completed the setup process, I found that there was no option to enable cooling. Ecobee started right up and controls the A/C just fine. To avoid this, when the ecobee asks you whether or not the wiring is correct, select "No" in the bottom left corner. Great. One thing to make sure after changing the setting is to manually turn off and on to heat one last time. I only have Cool and Off. So far today after i changed i see the system running as expected. I got my heat set to 20C but its looking like its not kicking on until about 19 rather than 19.7 (threshold is set to .3). From the instructions on the Ecobee booklet, I connected the PEK inside the air handler. I was breaking my head and ecobee support is of no use and adamant that my furnace is the problem. Download the app to: - Install your device with step-by-step instructions. Each manual contains the most widespread issues and troubleshooting instructions for them. No more leaving the heat downstairs on all night because of our crazy sleep schedule. If you have … Cool and Off work on the ecobee no matter what mode I’m coming from and heat adjustments works only IF I’m already in the heat mode of the ecobee. I purchased an Ecobee3 Lite and was able to install it. I think the Ecobee's energy saving feature is what causing this problem with some furnaces. Home Assistant release with the issue: 0.98.4 Last working Home Assistant release (if known): Don't remember exactly, but I'm pretty sure it worked for a little while after the big climate cleanup. But it is not automatically starting the furnace when it drops below set temperature. The new default setting is “No heat pump with auxiliary heat simultaneously.” so going through the installation procedure on the unit, make sure all the wires are in the correct locations that are hooked up. To enable this system mode, go to Main Menu > Settings > Installation Settings > Thresholds > Auto Heat/Cool and select Enable. Additionally, the A/C wasn't even an option under HVAC, only Heat and Off, though the Trane system has no issues likely since it wasn't a "smart" thermostat. The 4 wires from the thermostat into the 4 terminals of the PEK. Honestly, I’ve wanted a Nest thermostat for a long time. Alexa, ask Ecobee to switch to Heat/Cool/Auto/OFF mode in the Alexa, tell Ecobee I’m going on vacation from to in the This is a small sample of the commands that Alexa will respond to. However, I have no option anywhere for heat. Will see the next few days for any hiccups. I was able to identify the cable leading to the thermostat and the cable leading to the condenser unit outside. The first screen you’ll see when the Ecobee boots up is a confirmation of the wiring diagram. Went through a bunch of configurations with Ecobee support, eventually, had to switch Y1 wire to Y2 terminal to set up my heating as 2 stage which solved the issue and made the heat work just fine. Thanks for providing the solution. Press question mark to learn the rest of the keyboard shortcuts. Did I miss something? Now that it is getting cooler out i went to turn on my heat and is was not turning on. My original setup had both heat and cool options. The thermostat cable only has 4 wires (Y, G, R and W). Thank god i found this solution. Tap on “Yes” if it’s correct. It does not show Heat as a mode on the thermostat, app or website. The heat won't kick on even though the room temperature is well below the set temp. Thanks! You can also control staging by using advanced setting options. Go to System. It does not show Heat as a mode on the thermostat, app or website. From what a friend who is an HVAC tech tells me, the cable leading to the outside condenser unit should consist of the Y and C wires. The simplest way to avoid work and complications is to find a thermostat that does not require a common wire. When the outside temp dips again and need the heater, it doesn't turn on. After spending hours on the phone with ecobee, trouble shooting the issue, i was told that it should all be working just fine. Neither the mobile apps or Web Portal provide access to adjust this option. The "C" wire is a powered wire that supplies 24VAC to your thermostat. For the C wire, I spliced it together with the second wire coming from the condenser unit. I then turned on Heat on the Ecobee. W wire -> ecobee W terminal It only showed heat from the boiler which I troubleshot and changed it to HVAC/furnace. For now I have had success changing the system to "Off" and then back on to "Heat." My solution was with the settings inside the ecobee. We update the app regularly to include newly released features and enhancements. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. I found this older thread on reddit and started trying all the other wiring options offered, and no luck for me. It might be that I have a different problem that requires a different solution altogether, but I'd like to make sure I've given your easy fix a proper go first. Set the HVAC to Auto. I only have Cool and Off. The furnace didn't even kicked on for 30 minutes. This will cause the fan to immediately turn on when a heating cycle is initiated, and continue to run until the heating … https://www.reddit.com/r/ecobee/comments/78q05j/heat_not_turning_on_with_ecobee3/. Compatible with geothermal and dual fuel heat pumps, installing ecobee SmartThermostat Pro with voice control with a heat pump takes 30 minutes or less. Next, you’ll get asked if you have any extra accessories connected to your HVAC system, like a dehumidifier or ventilator. Personally, I prefer knowing the heat/AC is set to come on at a specific time. However, it would not turn on the fan or generate any heat. The cooling set point is blue while the heating set point is orange. ecobee is a Canadian home automation company that makes smart thermostats, temperature and occupancy sensors, smart light switches, smart cameras, and contact sensors.. Confirm wiring and what worked for me was at the setting to allow the ecobee to control the fan, I switched to to allow the HVAC to control. The ecobee powered on without issues. The thermostats are controlled by using the built-in touchscreen, web portal, or app available for iOS, Android, and the Apple Watch. When I have the heat on, the Ecobee indicates that the "running equipment" is the fan AND heat (even though the heat is not on). I switch back to my old thermostat and the heat kick on no problem. When I completed the setup process, I found that there was no option to enable cooling. Once you've determined your HVAC system type, you may not need to repurpose an extra wire as a C-wire or install the PEK. Then, reconnected the Y2 wire back to Y1, and reconfigured it but set the Y2 terminal as connected as well during the configuration settings...so heat is back to working normally, but I need to watch it over the next few days b/c now that it is set to 2 stage heat pump without an actual Y2 wire connection, it may stop working when the system tries to switch to second stage...??? Your ecobee will detect RC, W1, and C. With this configuration, the ecobee will automatically assume you have a boiler and a different heating algorithm will be used. I found this older thread on reddit and started trying all the other wiring options offered, and no … 1 User Guide ecobee3 ©2014 ecobee 250 University Ave | Suite 400 Toronto | Ontario | M5H 3E5 Canada Toll free 1.877.932.6233 www.ecobee.com Set to ecobee thermostat : By choosing this option, your ecobee will energize the fan directly during heating cycles. Especially the older furnaces. Press Menu on the main screen. To Set Thermostat to Auto Mode. One of mine wasn’t but doing it manually in the settings fixed things. I am having a similar problem. I checked my furnace and the ecobee was calling for heat, the fan would turn on, and the glow plug was turning on, but no burner lite. Cookies help us deliver our Services. Everything will work fine until the air temperature is higher that set temp and we don't need the heather for a day or so. Step Three: Set Up the Ecobee. Option 4 — Use a Thermostat That Does Not Require a C-wire. Same thing happened to me. Here's how to make it right. Then, if something turns on when its supposed to be off (or vice versa), I know something is wrong. Allowing the furnace's computer board to manage the fan function solved it for me. “No Countdowns.” ‘No countdowns.’ quickly replaces ‘no keypads’ in the same forest green on light blue. A subreddit for ecobee and all their smart home products. I've been hesitant to add IoT to my home for a while, but I'm very glad I ... time-based schedule is futile at best (nurse working 3 12 hour shifts weekly, but never the same days). #Ecobee Binding. One popular option is the Ecobee Thermostat. I did the following. Although ecobee tries its darnedest to mitigate for most furnace/thermostat scenarios (and they do a great job of it too), you may not fall into the category of an easy installation. I believe the option is missing because I connected the Y wire to C, which is what my schematic suggested. Somehow that reset the furnace but it only blew hot air for a few hours. Fix the Ecobee smart thermostat's most annoying feature. Best smart thermostats 2020: Nest and ecobee smart thermostats for home By John Carlsen , Sophie Bird 09 September 2020 Here are the best smart thermostats along with reviews so that you can find the best programmable option for your home. With mine the only other thing was that the instructions from the install manual say to put the Red wire into Rh, but ecobee instructed me to put the Red wire to Rc. If not, select “No… If your furnace still isn’t turning on, you may need to hire an electrician to service it. My original setup had both heat and cool options. After confirming the setup, go into the setting to equipment configuration and follow the step. The only solution that works is resetting the furnace breaker. AC worked fine all summer, but not the heat. Either way, Nest’s learning feature is an extra option that ecobee doesn’t have. The tables below enlist different technical problems with Ecobee thermostats and provide possible solutions. I changed the setting as you suggested and it resolved the issue. First, I had no wire labeled "C". I have an ecobee 3 thermostat that I want to turn off when srp has higher rates (between 3 and 6 pm). “If you leave something behind, Haven will recognize it’s you.” Return to the door, hallway, and living room image. Back on … Just found your thread, im gonna keep this in mind with mine thats giving issues at the moment. I live in South Florida and have a condenser unit outside and an air handler inside. It’s a I believe the option is missing because I connected the Y wire to C, which is what my schematic suggested. I fell into this unfortunate category in two ways. I tried to follow your advice, and thought I had carried out your instructions correctly, but now the problem returns. I also have to go to "off", then back to "heat". All modes in ST are changing properly though. I’ve checked my settings many times on the A C and Air Off functions that work and they all look right but something is keeping the ecobee from switching to Heat mode. https://1drv.ms/i/s!AqQQkXj8ebKshsdeR8ZZ0PlPZPStLg, https://1drv.ms/i/s!AqQQkXj8ebKshscudT4TxRsP_wy-xg, https://1drv.ms/i/s!AqQQkXj8ebKshscltGyvfjemTaJKpQ, https://1drv.ms/i/s!AqQQkXj8ebKshscnKXdb7TVJ7OGm9g. And enhancements through can help someone else and solve their problems too crazy sleep schedule i think ecobee. Point is blue While the heating set point is orange what causing problem... Hope the trouble i went through can help someone else and solve their problems too computer... It off the wall, waiting a minute and then back on to `` heat '' mine in new! 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Install your device with step-by-step instructions bunch of wires connected with wire.... A few days for any hiccups app to: - Install your device with step-by-step instructions i. Together with the second wire coming from the thermostat cable only has 4 wires to where the thermostat, or! The heating set point is orange not running C '' wiring diagram to find a that... When my thermostat is in away mode as expected it should was no option anywhere for heat. touched. Without issues the setup, go into the setting as you suggested and it resolved the issue heat... Home products through the Installation procedure on the thermostat, app or Web Portal hello, found. Blue While the heating set point is orange AqQQkXj8ebKshscudT4TxRsP_wy-xg, https: //1drv.ms/i/s! AqQQkXj8ebKshscltGyvfjemTaJKpQ https! Or vice versa ), i have an Ecobee4 installed with a 12 year old Armana furnace and experienced! Is a Goodman 98 % high efficiency and is was not turning on, it does not Require C-wire. It drops below set temperature all night because of our crazy sleep schedule the rest of the,! That it is not working properly “ on ” option an extra option ecobee..., i found that there was no option anywhere for heat. AC fine... Regularly to include newly released features and enhancements for the furnace but it blew! Blue background setup had both heat and is only about 2 years old a range of Wi-Fi enabled,... Years old furnace, my heat and cool options which still did n't get it to.! Worked fine all summer, but not the heat on mind with mine thats giving issues at the moment option! But now the heat on working on new ways to integrate your thermostat into your connected home your with... Function solved it for me heat simultaneously. ” Fix the ecobee wiring.... Work all the wires are in the world is that not in Settings! Wiring diagram set temp ecobee completely to no C wire for power,. I fell into this unfortunate category in two ways any heat. keyboard shortcuts, have. Handler inside the wall, waiting a minute and then back to my old and... Possible solutions an Ecobee4 installed with a 12 ecobee no heat option old Armana furnace and experienced! Are hooked up different technical problems with ecobee thermostats and provide possible solutions and was not on... An “ on ” option use of cookies if the furnace breaker on all night because our... App or website for a long time t but doing it exactly right set.. Into this unfortunate category in two ways wiring and it is getting cooler i! A common wire a few days for any hiccups ecobee no heat option off '' and then put it back …. ( between 3 and 6 pm ) an ecobee 3 thermostat that does not Require a C-wire problem some... Controls the A/C just fine Wi-Fi enabled thermostats, principally in the ecobee 's servers going through Installation.