You need to get a competent tech out there. Just moved and having similar problems, like clockwork approx 200 mins the modem goes through start up sequence. We can help with: technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Light on modem disconnects (turns orange) and then automatically reconnects in about 30 or so seconds. After the gateway is successfully connected to the network, the Power, Receive, Send, and Online indicators illuminate continuously to indicate that the gateway is online and fully operational. Follow up question: how to get a competent tech? Do you want to research connection speed for Arris Group?TestMy.net's Download Speed Test and Upload Speed Test log connection information to allow users to research real world Internet speed test results. Globe light goes off then a little while later it comes back red, then blue, then repeats this cycle (or goes red then goes off pattern is random) several times a day (last accurate count was about 15 times in a 24 hour period). And the second tech put another one. Frontier sent a new router,still resetting itself every 10 to 30 minutes.Haven't had a problem for a year.then last 2 months have been awful. The 2.4 wifi and ethernet both work fine, voice service works fine (no TV). My speeds directly out of the modem are 300M or. RESET - Reboots the cable modem or reset the cable modem settings. I have used 2 different NVG443BQ modems both do the same thing. Shaw should not be selling the Arris xb6 version which drops connections and struggles with speed. I have moved into this new apartment in Santa Clara and have been having internet issues since then... We have SB6183 as our modem but it frequently drops from the internet. The Arris SB8200 is also the only Docsis 3.1 modem with two Ethernet ports capable of doing 2Gbps down and is the most future proof of any modem on the market at the time of writing this review. I have asked for a replacement of this same modem because mine is fried. I called this morning and was told: "you do not have to be so rude"...so I am trying to be mindful of my word choices now with Comcast. It supports IPv6 – the latest internet standard and is compatible with major U.S. Cable providers. The TG1672 combines two analog voice lines, a 4-port Gigabit Router, and 802.11n wireless access point with two independent simultaneously operating 802.11n radios into a single device capable of supporting both home and small office applications. I can assist with your ongoing internet issue. That didn’t work. Have a tech coming out tomorrow. I had this problem and called my support representative. To disable band steering, please reference Article # 17782 - SBG10: Band Steering Setup. I turned it off and my speed hasn't dropped since. They have supplied their modem to me and it speeds checks @ 195 MBPS when my desktop is wired directly through my home wiring Cat5e cabling. I used to have the Arris SURFboard SBG6782AC DOCSIS 3.0 and experienced all sorts of drop outs (often enough that I had plugged it into one of those lamp on/off timer things, and punched it every morning at 2am). Unlimited for $30 or rent the modem and get unlimited for $25. Also, Comcast owes you $20 for each visit after the first for the same problem. Also surfboard sbg6700ac rb docsis 3 is one of the best sellers in ARRIS, Arris Gateway Modem Router, Arris 6183 and A in 2020. I mainly use my internet to play Xbox, and it suggests that I have iPv6 turned on to ensure I have an open NAT. Field techs have been at my place constantly. It mostly occurs around 1am - 2am. When I connect the modem to my AC1900(R6900)router( using a Cat6 cable)and only use one LAN port and the same cable (Cat5e) system, the download speed drops to 62mMBPS with or without the radio turned off. Below I've put the log by date of drops … Frontier installed a NVG443B arris modem when I got the phone+ internet. High Speed Internet / Voice 4-Port Modem (ARRIS TM804) for use on the Optimum network - Supports Optimum Voice (4 lines) - SKU 798955 $149.00 4-port modem with backup battery support that is approved for use on the Optimum network. I have had similar problems with Frontier FIOS...similar, but not exactly the same....with my NVG468MQ router. When I patch into the router like always, my speed. Press question mark to learn the rest of the keyboard shortcuts. Disabling band steering can eliminate these intermittent drops. Ask them to just mail it, and install it yourself. Our community is your official source on Reddit for help with Xfinity services. Every single day at least 5 times a day my router drops internet. I will work diligently to ensure resolution. The Touchstone TG1672 DOCSIS 3.0 Data Gateway is a 16x4 advanced gateway product. The ARRIS SB6190 has the following ports available on the back of the modem. During these periodic dropouts the internal web server on the modem becomes unreachable. I connect my Velop parent unit to an Arris SB6190 modem. The technician that eventually visits your house should have an easier job troubleshooting you problem as you've already isolated it to L2. The most powerful Wi-Fi 6 (802.11ax) mesh system, with total speed capacity of AX11000. Again, when PPP connection is on, Speed … FYI, this is Vantage in CT. Electronics. I started. Notice that I cannot access a banking credit card site. I also have the same issue you are having. First Tech came with 5268 but it made high pitch noise, then they brought BGW210 but Wi-Fi drops so badly even after the firmware update. Thought it was a setting in my computer but tried on other devices on the network and they did not work as well. When my connection is up and working normally I can always reach the Arris modem internally at 192.168.100.1. Both of our iphones and our Windows laptop will connect to the 5G network but will say there is no internet connection. The Arris TG1682 is a DOCSIS 3.0 device offering 24x8 channel bonding. I have had 5 scheduled appointments and still no modem this happened on June 4. KrisJ over 3 years ago. Arris SB8200 drops internet connection sporadically on Comcast Network; ... but all they want to do is reboot the modem and run speed tests. Appreciate your help! This Touchstone home data gateway supports more than 32*8 channels enabling the user to connect over 1.3 Gigabyte per second speed. speed drop now from my modem once connected via Cat5 from the router. Recently got a new arris TM1602 modem from Spectrum to accommodate my updated speed. My ‘ Atlantic Broadband ‘ Internet speed had been steadily falling for … When the tech came everything worked flawless of course, and half an hour after he left everything was the same. Frontier is the worst Fortune 500 company to ever exist. Do I have to set up a port forward now for open NAT? This test is at a distance on the second floor from the Technicolor xb6. So, the magic and wonderful reddit, what's the answer for this mysterious problem? We need someone who cares about their business, customers, and the service they provide. The link aggregation setting was set to on. Anyone in the market for a speedy new modem should take a look at this: ARRIS Surfboard modems and modem/router combos are on sale today only at Amazon. We are experiencing the SAME THING. Thanks for the reply guys. I've flagged your post to the mods, /u/lilyelflu. Check the coaxial cable going into your modem. I hesitated after a remodel when it came time to run another coax cable for an additional TV. Day 2 of technicolor modem. Considering buying my own modem/router since Arris is a dud. Hello /u/lilyelflu. Who knows what could go wrong and how many more years it would take to resolve the issue. I'm hoping that was the issue and that it helps anyone else having the same issue with similar equipment. I seem to be having a similar problem with my NVG443BQ, but only with the 5G wireless. They monopolize the communications world and scrutinize their power. ARRIS SURFboard SBG7400AC2 DOCSIS 3.0 Cable Modem & AC2350 Dual-Band Wi-Fi Router, Approved for Cox, Spectrum, Xfinity & others (black) 4.5 out of 5 stars 2,313 $145.98 If you have questions about your services, we're here to answer them. Try. Just got home from work. there is a new firmware for that modem 5d23 at the end just came in the last 2 weeks. Hi there. The SB6141 is a DOCSIS® 3.0 Cable Modem that provides you with 343 Mbps download speeds –perfect for things like streaming HD Video, online gaming, shopping and downloading. Anything I should look for in the router settings? Sorry to hear this still has not been corrected. That modem is a good one I have installed hundreds of them. Just an FYI: You can ask for a credit for your service from the time you reported it until it is fixed. I have a 3 year old ARRIS SURFboard SB6141 DOCSIS 3.0 Cable Modem connected to an Apple Airport Extreme. noticing inconsistent speeds and tested my speed using speedtest.net as a. baseline with the same server. Disabled iPv6 and going to give it a test run now. Factory reset the modem. If there’s are any numbers you’d like me to post to help you, please let me know. So seconds short amount of time before it goes out again got a firmware... Credit for your service from the internet so seconds that appears to it... Helps anyone else having the same.... with my NVG443BQ, but not the... 5 times a day my router drops internet up doing was buying a different cable modem settings (. 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